The Formation Evaluation Society of Australia (FESAus)  is a non-profit corporation, staffed and run almost exclusively by volunteers.  However it is also not a for-loss corporation.  The courses and other events that we offer are planned ahead, and the maximum number of participants to any event is frequently limited.  Hence the main consequences of a cancellation are that:

• an opportunity for someone interested to attend the event may be lost, and
• committed expenses must be paid even if the registered person does not attend.

Our cancellation policy aims to be fair to all parties.  Acceptance of the terms listed below is a pre-condition to registration and attendance to any of our events.

Normal registration policy: for any event organized by FESAus, our normal registration policy is to accept only registrations made through our website, with credit-card payment at the time of the registration, by the advertised deadline.  That deadline is not arbitrary: it is usually the last time at which we ourselves have to commit to outside companies for, e.g. catering and printing.

Cancellations should be done by email admin@fesaus.org, which goes to several FESAus administration person in case one is absent.  If you wish to have an acceptable proof that you sent the email on time, please set a “Read receipt” for your message before sending it, and any return message you get showing that your email was read will constitute an acceptable proof.

For cancellations sent 7 calendar days before the start of the event at the latest:

• For events with a base cost (i.e. not the discounted student cost) of A$ 50 or less, FESAus will reimburse the full cost of registration.
• FESAus will reimburse the full cost of registration, minus A$ 50 (fifty) to cover administration overheads associated with the reimbursement, and the risk that FESAus may not identify a replacement candidate in the time remaining.  

For cancellations sent between 7 calendar days before the start of the event and the registration deadline: FESAus will reimburse 75% of the full cost of registration, to cover the same as above, with the risk of not identifying a replacement candidate being much greater.

For cancellations sent after the registration deadline: the full cost of registration will be forfeited, i.e. no reimbursement.

Substitutions: if you cannot attend but you have identified a substitute participant (excluding subsidized participants such as students), you will be reimbursed in full shortly after the normal registration of the new participant.  The new participant will be issued with a normal tax receipt.  You need to document this by timely email to admin@fesaus.org.  Participant substitution without new payment, e.g. by someone from the same company, is normally possible, but it is at the discretion of FESAus.

Partial cancellations: if you can only attend a part of an event, no compensation will be made for the part that you did not attend, whatever the reason.

No-shows: FESAus will consider no-shows as last-minute cancellations, and the full cost of registration will be forteited.

Membership dues: membership dues are non-refundable.

Tax receipts for your payments are issued automatically at the time of registration.  If you subsequently cancel your participation, we will issue you with a new tax receipt for the corrected amount, if applicable, and we ask that you destroy or do not use the original tax receipt.

Method and timing of reimbursements:  it is our policy to make reimbursements to the credit card used for the original payment, and to do so without delay.  We will  process the refund electronically as soon as practically possible. We will then issue a Refund Receipt, which contains a Bank Authorization Code from the issuer of your credit card company confirming the refund is authorized. We cannot make any guarantee regarding the time at which the reimbursement will actually be credited to the credit card. Should you have further questions about the refund, you should contact the issuer of the credit card and quote the Authorization Code provided in the Refund Receipt.

Exceptions: it is our policy not to make exceptions to the above rules.  If, however, exceptions are made, these will always be in the favor of the participants rather than of FESAus, and they are at the discretion of the FESAus administrators.

Comments or complaints: you are welcome to comment on the present Terms and Conditions policy, or if you have any complaint – by email, to admin@fesaus.org, treasurer@fesaus.org.

The composition of the FESAus committee for 2016 is listed below. 
You can contact any of these people by sending a message to admin @ fesaus.org, mentioning the intended addressee in the Subject.

This privacy policy applies to the use of www.fesaus.org.

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. 

Log Files and Cookies

This website utilizes industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not link the information we store in cookies to any personally indentifiable information you have submitted while on our site.

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Use of Personal Information

Registration is not required in order to use or access the public portion of this website. If you do register to receive newsletter or become FESAus member, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent. 

We also provide visitors to our website the opportunity to opt-in to receive communications from us. In this case, we ask the visitor for his or her email address. These communications may include our regular newsletter, any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by clicking on the ‘unsubscribe’ link in any email we send to you, by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line, or by visiting sending a request to FESAus Webmaster.

Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing FESAus Webmaster. You may also complete any corrections, updates or deletion as provided by this website; you also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore – as is the case with any organization – we are not in a position to guarantee the absolute security of your information. 

You may submit any questions you may have about our security procedures by emailing FESAus Webmaster 

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us our contact information is as follows:

Mailing address: P.O. Box 7784, Cloisters Square, Perth, WA 6850, Australia
FESAus Webmaster email:  Webmaster@FESAus.org 

This privacy policy was last updated on 1-Jan-2009.