Doc How to refund a payment


You will need to have the information of the transaction you want to refund, including the date of the transaction.

  • Go to
  • Select login on the right hand side of the menu
  • Once logged in, on the right hand side of the menu, go to Reports–> Standard. Then select the period of the report.
  • Look for the transaction to refund, then click on the “$” icon on the left hand side of the transaction.
  • A confirmation screen will appear before refund is processed. By default, the full amount will be refunded. For partial refund, enter the amount to be refunded. in the field provided.


Please treat this information confidentially, particularly your user id and password for FESAus website administration.
Written by Kamal Jansen on 21-Aug-2009

Scroll to top